Customer Protection Guarantee

Return & Cancellation Policy

30-Day Money-Back Guarantee, order cancellations, RMA return instructions, and refund processing timelines.

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30-Day Risk-Free Money-Back Guarantee

If you are not 100% satisfied with your order, return it within 30 days of delivery for a full refund of your purchase price.

1. Order Cancellation Policy

You may request a 100% free cancellation and immediate full refund within 2 hours of placing your order, provided the order has not already entered dispatch or flight shipment status.

To request a cancellation, email support@taveq.com with your order tracking number (e.g. TH-US-892341).
If your order has already been processed or shipped, cancellation is no longer possible, but you may initiate a return upon package receipt under our 30-Day Guarantee.

2. 30-Day Return Eligibility

To be eligible for a return under our 30-Day Guarantee:

Items must be returned within 30 calendar days from the confirmed carrier delivery date.
Items must be in unused, unwashed condition, containing all original box packaging, user manuals, and attached tags/accessories.
Hygiene items (opened soap dispenser reservoirs or customized components) must be clean and free of liquid residues.

3. How to Initiate a Return (Step-by-Step)

Contact Customer Care at support@taveq.com with your tracking ID and reason for return.
Our team will issue a Return Merchandise Authorization (RMA) code and provide prepaid or printable return shipping instructions within 24 business hours.
Pack the item securely and drop off the return package at any authorized USPS or FedEx location.
Ship the return package to our Official Returns Hub:
TaveqHome Returns Hub
Attn: RMA #[Your-Order-ID]
Haci Kasim Neighborhood, Tersane Street, No: 6, Suite: 1
Sile / Istanbul / Turkiye

4. Refund Processing & Timelines

Once your returned package is received and verified by our logistics team (typically within 48 hours of arrival), a full refund will be processed directly to your original payment card.

Credit card refunds take 3 to 5 business days to post on your bank account depending on your credit card issuer.
For orders paid via PayTR in TL, refunds are credited back in TL according to PayTR banking settlement protocols.

5. Damaged, Defective, or Incorrect Items

If your item arrives damaged in transit or defective out of the box, please email photos/videos to support@taveq.com within 7 days of delivery. We will immediately dispatch a brand-new replacement at zero cost to you, without requiring you to ship back the damaged item.